Refund Policy
Refund Policy
This policy is part of our Terms and Conditions. Please read the full terms for complete details.
3.1 General Policy
- No refunds are available once the test is successfully booked.
- A $20.00 cancellation fee applies if you cancel before a test is booked. This fee covers payment processing and administrative costs.
3.2 If Fees Have Been Paid to the Ministry
If we have already paid the DriveTest booking fee but the test is not booked, we will deduct the ministry’s fee plus $20.00 and issue a partial refund.
3.3 Refund Timelines
- Refunds are typically processed within 4–10 business days.
- Refunds can take up to 14 business days to appear on your statement, depending on your bank.
3.4 No Refund Situations
- Incorrect information provided (license details, expiry date, etc.)
- Failure to appear at the test or having an unfit vehicle
- Test cancellations due to weather or DriveTest center issues
- Once DriveTest confirms the booking and sends a confirmation email
Refund Timelines (Detailed)
| Stage | Timeframe |
|---|---|
| Refund initiated | 1–3 business days |
| Processing by payment gateway | 2–7 business days |
| Bank posting to account | 2–7 business days |
| Total estimated time | 4–14 business days |
Refunds are only available within 120 days of the payment date.
Questions? Contact info@drivetestontario.ca
